Frequently asked questions

FAQ

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What can I put in the spray reservoir?

The VitaBrush spray reservoir is designed to work with a variety of lightweight liquids. Pure water is always a safe choice for basic hydration during styling. You can also use light hair serums, heat protectants, and leave-in conditioning sprays—just ensure they're diluted appropriately to prevent clogging the nozzle. Avoid thick oils, heavy creams, or products with large particles, as these can damage the spray mechanism. For best results, use products specifically formulated as sprays or mists. If you're unsure whether a product is compatible, we recommend testing it with another spray bottle first or contacting our customer service team for help.

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Can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link that allows you to monitor your package in real-time. Simply click the link in your email to view detailed shipping updates, estimated delivery dates, and current location of your VitaBrush. You can also log into your account on our website to access your order history and tracking information at any time. If you have any questions about your shipment, our customer service team is here to help.

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What are some features of the VitaBrush hairbrush?

VitaBrush hairbrushes are engineered with premium features designed for superior performance and comfort. Our brushes feature ergonomic handles that reduce hand fatigue during styling, allowing for extended use without strain. We use high-quality, sustainably-sourced bristles that glide smoothly through hair while minimizing breakage and frizz. Each brush is built with exceptional durability to withstand daily use, and our precision-engineered bristle patterns are designed to detangle effectively while distributing natural oils throughout your hair. Combined with our attention to aesthetic design, VitaBrush delivers both luxury and functionality in every product.

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What is your shipping and returns policy?

We offer complimentary shipping on all orders over $50 within the continental US, with standard delivery in 5-7 business days. We're confident you'll love your VitaBrush, but if you're not completely satisfied, we offer a 30-day return policy for unused items in original packaging. For detailed information about expedited shipping, international orders, or our full returns process, please visit our Shipping & Returns page or contact our customer service team.